Privacy policy
Last updated: 31 October 2026
1. Who we are
Furniture Lab is a secondhand furniture marketplace and a 3D room planner for homes in Dubai and Abu Dhabi. The planner helps you see furniture in your own room.
Furniture Lab is preparing to launch in the UAE. Once its company is licensed, this page will name the company, with its licence number and address. Until then, send any privacy question to support@furniturelab.store. In this policy, "we", "us" and "our" mean Furniture Lab.
Personal data means any information that can identify you, such as your email address. We decide why and how your personal data is used. The law calls this being the "controller".
2. What this policy covers
This policy covers:
- our website, furniturelab.store, including the customer waitlist and the For shops form; and
- the Furniture Lab iPhone app, while it is in testing.
At the moment the website does not sell anything. It collects a waitlist of customers and a list of shops that want to hear from us.
The app is in testing. This policy says how the app works today. It may change as testing goes on.
This policy does not cover other sites we link to, such as TikTok, Instagram, Snapchat or Google. They have their own privacy policies.
3. The website: waitlist and For shops
This section covers furniturelab.store. It has two forms.
Customer waitlist
This is the sign up for the app release. You give us:
- your email address; and
- four answers, if you want to give them: when you move (within a month, 1 to 3 months, later, or already moved in), the size of your home (from a studio to a villa), your budget band in AED, and your emirate.
We also record:
- the language of the page you used;
- which link in our TikTok, Instagram or Snapchat profile brought you to us, if any; and
- when you agreed, and which version of this policy you agreed to.
The consent box is not ticked for you. You have to tick it yourself.
For shops form
You give us your email address, your shop name, your emirate, what you sell and a rough size of your stock. You can also give a contact name and a phone number, but you do not have to. We record the same consent details as above: when you agreed and which version of this policy.
Our email list
When you sign up for the app release, your email address is also added to a contact list at Resend. Resend is the email service we use to send app release news and the sign in emails for the app.
Every email from that list has an unsubscribe link. Unsubscribing takes effect at once.
Shops that sign up through the For shops form are kept in a separate Resend list, which we use to contact shops.
Your answers to the questions are stored in Supabase only, not in Resend. These are your move date, home size, budget band and emirate. For shops, they are the shop details you give besides your email address.
Why we use this data
- To email you news about the app release.
- To count demand. We add answers up into totals. For example, we may tell a furniture shop how many people in an area are interested. We share totals only. We never share names or email addresses.
- To contact shops about becoming a partner shop. This is for the For shops form only.
We do not use your details for anything else without asking you first.
Our legal basis: your consent
We use this data because you agree. You tick an empty box to say yes. You can take your consent back at any time (see section 8). Taking it back does not undo what we did before.
Protection against abuse
To stop the same person signing up again and again, we make a scrambled code from your IP address. In technical words, this is a salted hash. We keep the code for 24 hours at most. We use it only to limit repeated sign ups.
Cookies and tracking
The website uses no cookies, no analytics and no advertising trackers. The fonts come from our own site, not from an outside font service. Vercel, which hosts the website, still sees your connection. See section 5.
To know which of our profile links brought you, the website keeps a short note in your browser for this visit only (session storage) and sends it with your sign up. Your browser deletes it when you close the tab.
How long we keep it
We keep your details until you unsubscribe or ask us to delete them. We never keep them longer than 24 months after you joined. The same applies to shop interest. The abuse protection code is kept for 24 hours at most. Section 7 has the full list.
4. The Furniture Lab app
This section follows the privacy notice inside the app. It is written for people who are testing the app.
Sign in
You sign in with your email. We email you a sign in link through Supabase. Open it on the phone that asked for it. There is no password. On iPhone, your session and the link that is waiting are stored in the iPhone Keychain, in a part that stays on your device only. In a web browser, only the link that is waiting is saved. The session lasts until you close or reload the page.
Before you have an account
You can set up rooms, use the 3D planner and fill your basket without an account. All of it stays on your phone. Your answers to the first questions (room, timing and budget) stay on your phone too. The room type and budget go to the designer (our AI design chat) only inside your first design message, and only after you agree.
Your room and AI
These stay on your phone: original room files, raw scans, photos, reference links and unfinished shopping requests. The one exception is a floor plan image, described next.
Reading a floor plan. If you ask the designer to read a floor plan, that one plan image is sent to Supabase and our AI providers, Anthropic and OpenAI, so they can trace your room. The file you chose stays on your phone. The image is not kept on our server.
Designing with AI. When you agree to AI generation, we send the following to Supabase and our AI providers, Anthropic and OpenAI:
- your room's size and shape, and the areas of it that are occupied;
- details of the furniture in it (names, sizes and prices);
- your message and your last 6 messages in the chat; and
- your style notes.
We never send your photos or scans. We never send your account details to Anthropic or OpenAI.
Your agreement is remembered for your account on your phone until you delete the account. Each message, and each floor plan the designer reads, uses a little of your design allowance. AI proposals, generation records and allowance records are linked to your account.
Feedback
If you see Send feedback in the app, it opens a Google form in Safari. The form includes the app's build number and only what you type. Google's privacy policy applies to the form.
Signing out and deleting
Signing out keeps your rooms on your phone. You can keep using them without an account.
Delete account deletes your account, your rooms and everything saved on your phone. You type DELETE to confirm. Some records stay: account identifiers, request and deletion receipts, and spending records. We keep them to enforce the design allowance and to check that our costs add up. Copies you exported to Files or shared are separate. Deleting your account does not delete them.
Hosting and analytics
Supabase runs the account and AI services. Vercel hosts the website and the web app. These providers process connection and operational data to run their services. The app has no analytics and no advertising tracking in this testing version.
6. Data outside the UAE
The providers we use handle data outside the UAE. This means your data can leave the UAE. Here are the details:
- Vercel is a United States company. It serves the website and the web app from a global network, so your connection may be handled in a country other than the one you are in.
- Supabase stores our data, including the lists and app accounts, in Tokyo, Japan.
- Resend is a United States company. It sends our emails from Tokyo, Japan.
- Anthropic and OpenAI, which provide the AI in the app, are in the United States.
We send each service only what it needs. Where a provider offers standard contract terms for handling personal data, we use those terms.
7. How long we keep it
- Customer waitlist: until you unsubscribe or ask us to delete your details, and no longer than 24 months after you joined.
- Shop interest: the same.
- Your consent record (when you agreed and which version): kept with your sign up details, so for the same time.
- Abuse protection code: 24 hours at most.
- The app on your phone: until you delete it or delete your account.
- App account on our servers: until you delete your account. After that, account identifiers, request and deletion receipts and spending records stay.
- The floor plan image you ask the designer to read: not kept on our server.
- Server logs: kept by our hosting providers, Vercel and Supabase, for as long as they keep them.
8. Your rights and how to use them
The UAE Personal Data Protection Law (Federal Decree Law No. 45 of 2021) gives you rights over your personal data. You can:
- ask what we hold about you and get a copy (access);
- ask us to correct anything that is wrong (correction);
- ask us to delete your data (deletion);
- take back your consent at any time;
- object to how we use your data; and
- complain to the UAE Data Office.
To use your rights:
- email us at support@furniturelab.store;
- to stop app release news, use the unsubscribe link in every email from our list (it takes effect at once); or
- in the app, use Delete account.
We may ask you to prove it is you. For example, we may ask you to write from the email address you signed up with. We will reply within 30 days.
9. Security
We take care to protect your data. Only people who need the lists to run Furniture Lab can open them. The private tables we keep in Supabase, including the lists, are protected by row level security. This means the database refuses to show or change a row unless a rule allows it. Data travels between your device or browser and our services over encrypted connections.
No system is perfectly safe. If you think your data is at risk, email us.
10. Children
Furniture Lab is not meant for anyone under 18. We do not knowingly collect data from people under 18. If you think a child has given us their data, email us and we will delete it.
11. Changes to this policy
We update this policy when what we do with your data changes. The date of the last update is at the top of the page. If a change is big, we will email the people on our list.
12. Contact
For any question about your data, or to use your rights, email support@furniturelab.store.
If you are testing the app, you can also ask the person who invited you to the Furniture Lab test.